I manage reservations, OTA channels and day-to-day guest communication for short-term rental properties — so you get a full calendar without babysitting five different platforms yourself.
Airbnb, Booking.com and other channels kept in sync — rates, availability and calendars updated so nothing overlaps and nothing sits empty by mistake.
Enquiries, check-in details and requests handled promptly and personally, in English as well as Italian — not a scripted auto-reply.
Clear, regular updates on occupancy, revenue and anything that actually needs your attention — nothing else.
Working with your marketing team — or with AI tools, when there isn't one — to keep listings, photos and descriptions sharp and performing across every channel.
Before this, I spent years managing reception and reservations for hospitality properties in Umbria, and several more running restaurants of my own. I know what keeping a calendar genuinely full requires, day to day — not in theory, from having done it.
I bring the same attention to every reservation I manage for you that I'd want for my own property: nothing generic, nothing left half-handled.
We talk through your property, your current setup and what's not working about it right now.
A short shadowing period so I learn your property and guests before taking anything over fully.
You stay the owner and decision-maker — I handle the day-to-day so it stops being your problem.
Where it is, how many units, and what's currently taking up most of your time — I'll take it from there.